What is your shipping & delivery policy?Updated a day ago
LOCAL LOS ANGELES: Free pick-up and local Los Angeles delivery within 20 miles of our bake shop. Deliveries over 20 miles: please contact us for a delivery estimate.
NATIONWIDE SHIPPING: 2-Day and Next-Day Air shipping available to all 50 states plus Puerto Rico. Free 2-Day shipping thresholds vary by zone.
Local Los Angeles Delivery (within 20 miles)
- Orders under $175: $19.95 (windows: 10 AM - 12 PM, 12 PM - 2 PM, 2 PM - 4 PM, 4 PM - 6 PM)
- Orders $175+: FREE (any window)
- Over 20 miles: contact us for a quote
Need a specific delivery time? See "Can I get a delivery at a specific time?"
Pick-Up at Bakery (FREE)
14845 Oxnard St, Van Nuys, CA 91411. Park in front of our pink building and ring the doorbell at the FRONT door. Have your order confirmation number ready, and arrive between your pick up time and our bakery closing time.
- Monday - Friday: 9 AM - 5 PM
- Saturday: 9 AM - 2 PM
- Sunday: 9 AM - 2 PM
Nationwide Shipping Rates
- West (CA, NV, AZ, OR, WA, UT, ID): 2-Day $25, free 2-Day on $200+, Next-Day Air $50
- Midwest (CO, NM, TX, OK, KS, NE, MN, IA, MO, WI, IL, AR, LA, MT, ND, SD, WY): 2-Day $35, free 2-Day on $300+, Next-Day Air $65
- East (NY, NJ, PA, MA, CT, RI, VT, NH, ME, MD, DE, DC, VA, WV, NC, SC, GA, FL, TN, KY, OH, IN, MI, AL, MS): 2-Day $40, free 2-Day on $400+, Next-Day Air $75
- Remote (AK, HI, PR): 2-Day $55, free 2-Day on $500+, Next-Day Air $110
*Custom orders made by phone or email are not eligible for the above shipping or delivery rates. Shipping and delivery costs are calculated based on your custom order by your Customer Care team member.
ORDER DEADLINES: Order online by midnight Pacific Standard Time (11:59 PM PST) for next day local Los Angeles delivery or pick-up. You may also schedule your order for a future date.
CHANGE IN DELIVERY: Once an order is placed, we are generally unable to adjust local delivery or shipping dates, especially when the desired delivery or ship date is within 24 hours. Please contact a Customer Care team member for immediate assistance: [email protected].
ARRIVAL DATE (NATIONWIDE): Select the date you want your order to SHIP OUT from our Bake Shop in Los Angeles, allowing for a 2 day transit time. Do not select the date you want your order to arrive. We ship via UPS 2-day air with an estimated arrival date of Wednesday through Friday. If you need your order overnighted or to arrive on a specific date not offered online, please contact us before placing your order at [email protected].
NO SIGNATURE UPON ARRIVAL: UPS does not require a signature for our packages, so your order will be left at the destination if the delivery person feels comfortable doing so. If the first attempt is unsuccessful, a second attempt is usually made the following business day. Please bring the product inside and store it properly as soon as possible.
DELAYED SHIPMENTS: Because we use third party shipping carriers, we are not responsible for shipping delays once your order is in transit, including delays due to weather, mechanical errors, or natural disasters.
ORDER EARLY: For special occasions, we recommend choosing an arrival date 1-2 days early (for weekend events, arrival on Thursday).
NOT-SHIPPABLE ITEMS: Cakes, Cupcakes, Flowers, and Balloons are only available in the Los Angeles service area. We do not ship these items.
RECIPIENT MUST BE PRESENT: Someone must be present to receive local deliveries. Our drivers contact the phone number provided before delivery and wait up to 10 minutes before an order is deemed undeliverable. We cannot leave deliveries unattended in apartment lobbies. If you ask the driver in advance to leave your order unattended, Sweet E's is not responsible for any damage, theft or loss.
FAILED DELIVERIES / RE-DELIVERY: A re-delivery fee applies for failed delivery attempts, charged at the same rate as your original delivery fee. If your delivery was FREE, a minimum of $29.95 applies. Same-day re-deliveries are not guaranteed. You may also pick up at our Bake Shop for no additional fee. Please contact us immediately: 323-422-8885.
DELIVERY PROTECTION: If you opted into Sweet E's Delivery Protection at checkout, please see your coverage details.