Bakery Information
What is your Refund, Return & Cancellation policy?
CHANGES TO YOUR ORDER. Please ensure all your order details are correct before submitting your order. Once your order is placed, we begin working on it immediately to ensure perfection and a timely delivery. We bake every order from scratch, customiz
Where are you located?
Bakery Pickup Address đź“Ť14845 Oxnard StVan Nuys, CA 91411Go to Google Maps. To pick up your order, park in front of our pink building and ring the doorbell at the FRONT door. Be sure to have your order confirmation number ready at pick up so that we
What are your hours of operation?
Bakery HoursMonday - Friday: 9 AM - 5 PMSaturday: 9 AM - 2 PMSunday: 9 AM - 2 PM. Please arrive between your pick up time and our bakery closing time. Holiday hours may differ, so please contact us to confirm.
What do I need to bring with me when picking up?
Please have your confirmation number or order number and name ready when picking up your order.
Can I purchase anything in-store?
At this time, we do not accept walk-in orders. Please place your order online and choose pick up at checkout, then arrive between your pick up time and our bakery closing time. Need something today? For same-day treats, order from Sweet E's on Uber E
Can I place an order over the phone?
Yes, you can place orders of any kind over the phone. Please note that standard orders for products listed on our website are best placed online, otherwise additional custom order fees may apply.
Is there parking at your location?
Bakery Pickup Address đź“Ť14845 Oxnard StVan Nuys, CA 91411Go to Google Maps. To pick up your order, park in front of our pink building and ring the doorbell at the FRONT door. Be sure to have your order confirmation number ready at pick up so that we
How do I track my order once it ships or goes out for delivery?
For items shipped nationwide, you will receive a tracking number via email. For local deliveries, our routing app will alert you when you order is out for delivery. If you have questions or need to inquire about your delivery time, please call us at
How far in advance can I place an order?
You may place an order days, weeks and even months in advance via our website. For custom orders, we suggest that you place your order at least two weeks in advance to ensure our cake artists can accommodate your request. This is especially important
What forms of payment do you accept?
We accept payment from all major credit cards; Visa, MasterCard, AMEX and Discover. We do not receive EBT payments. Payments via Check: The check must be sent prior to the order date to ensure it is valid.
How do I make changes to my order once I’ve placed it online?
Depending on the nature of your request and when it was placed or when it is destined to go out, we may be able to make changes to an existing order. Contact our Customer Care team at [email protected] to discuss.
Do I need to put my cake in the refrigerator?
For instructions on caring for your cake, please visit our cake care page.
How did Sweet E's Bake Shop start?
Sweet E's Bake Shop began in 2009 in Erica "Sweet E" Tucker's Los Angeles kitchen. Inspired by her childhood baking with her grandmother and mother in Texas, Erica turned her passion for creating treats for friends and family into a flourishing busin
I want to collaborate with your brand. Who do I contact?
We love working with creators! To request a collaboration, please share your Instagram handle and a link to your profile so our team can review audience fit and engagement. We review each request case by case. A collaboration is only confirmed once o
I have a general question about my order.
Please reach out to us at [email protected] with your questions and a member of our team will be there to assist you.
How many images/logo/artwork files can I upload?
You can upload up to 6 images at a time online. You can add more images by calling us or emailing us at [email protected] with your order confirmation number once you’ve placed your order so that we can send an invoice for the remainder. Or y
Can I add a gift note?
You can add the gift note at checkout. If you already placed your order, please email [email protected] with your order confirmation number and your gift message immediately after placing your order. Any delay in sending your email request ma
What types of files do you accept when I send my photo references over?
We prefer png, pdf, jpeg, or jpg. Preferably in high resolution to avoid any errors on images when printing and that you get the best quality.